You can easily register your return request with us via our return portal. You can log in with your order number and e-mail address and then you can indicate which products you want to return. You can immediately download the return label.
Please note: do not report defects via the returns portal. Please send us an email at [email protected].
We offer a 50 day period if you wish to return your purchase. This period will begin on the first day after the delivery of the order. During these 50 days, you may view, evaluate and assess the item as you would in a shop unless otherwise stated. Items may be returned, provided they are complete and in their original condition and packaging where reasonably possible.
Due to our sustainable return policy, we charge a fee of €4.95 per purchased return label through our return portal.
If the product is damaged, soiled or incomplete after use, you are responsible for the diminished value of the item, which will be deducted from your refund as a percentage.
This right of withdrawal does not apply to products that have been manufactured to the consumer's specifications, are clearly of a personal nature, are perishable, and are subject to fluctuations in value on the financial market beyond the control of the trader. Individual newspapers or magazines, audio and video recordings, and computer software whose seal has been broken by the consumer.
To take advantage of the withdrawal period, you must indicate your intention to return the item within 50 days. We will refund the purchase price within 14 days after receiving the package at the warehouse, via the same account as the original purchase payment. Please see our terms and conditions for more information.
If you still have questions, feel free to contact us under: [email protected] or by phone: +31 85 773 1906, or simply by starting a chat session online. We will then process the return.
Orders can be returned to the following address:
LumenXL / Labora Quadratum
Euregioweg 277
7532 SM Enschede
The Netherlands
It is important to clearly indicate that the package is a return. If possible, it is best to include the original delivery note with an indication of the items being returned. You can cross out the items you are not returning. If you no longer have the delivery note, your name, and order number will suffice. We ask that you record the track and trace code of your return shipment.
Upon receipt of your email, we will respond to you on the same business day so that you know we are monitoring the arrival of your return package.